FAQ

We offer three convenient payment options for your online order:

1. Direct Bank Deposit (Cash Transfer at Bank)

• You can visit your bank or an ABSA branch to deposit the payment directly into our account. Please use your ORDER NUMBER as the reference.
• Once the payment reflects in our account, we will begin processing your order.
• Send your Proof of Payment (POP) via email to info@ertags.co.za or send a picture via WhatsApp to 083 269 6063.

2. EFT (Electronic Funds Transfer)

• EFT payments can be made online.
• Our banking details will be provided once your order is placed or confirmed.
• Please email the POP to info@ertags.co.za or WhatsApp a picture to 083 269 6063.
• Note: EFTs between different banks may take 1–2 business days to reflect. Your order will be scheduled once the payment clears.

3. PayFast (Instant Online Payment)

• PayFast is a secure and convenient online payment platform.
• Follow the simple step-by-step process during checkout.
• Payments reflect immediately, and we can schedule your order for production without delay.
• You’re welcome to email or WhatsApp the POP if needed, though it’s not always required.

• Once the order has been completed and packaged before 11h00 every day, the COURIER GUY collects the orders mostly during the same afternoon.
• If collection is a problem for the courier company, which is rare, the orders will be collected the following day.
• Deliveries are mostly done the following day, should the delivery address be in one of the main centers/cities. This courier company do have branches in smaller towns but the delivery takes up to two days as they manage it as a secondary office or outskirts/rural area. Sometimes they make use of another courier company to deliver to the outskirts/towns.
• We save the tracking number with your order, for times when the parcel does not reach its destination.

Please note that it is applicable to measure the size /circumference of your wrist, if you are ordering a silicone RING BAND.

Take the measurement close to the skin BUT NOT TIGHT. That is the measurement either in millimeteres or centimeters you need to mark on the order form.

We use your measurement to send you one size ‘up’ so that the bracelet fits loosely.

• SMALL : 130mm – 150mm
• MEDIUM : 160mm – 180mm
• LARGE : 190mm – 202mm
• XLARGE : 210mm – only on special order.

Yes, absolutely! We offer in-house laser marking on all our tags, ensuring high precision and quality. We also provide full-colour printing on our stainless steel tags.

Want to add a club logo, school crest or team emblem?

Just email us the details, and we’ll work with you to bring your design to life.Please note: Additional costs apply for custom logo services.

email : info@ertags.co.za

We do Bulk orders for any Social, Sports, School, Company, or Club event.

The stainless steel tags could be printed or laser engraved depending on the event and the details needed. Silicone bands can be printed.

* We also design and manufacture tags for people with special needs or medical conditions.

Our commitment to you is simple. We will never sell, trade or send any personal information for any reason to another business, organisation, club, school or individual.

VIEW OUR PRIVACY POLICY

The Process

The order depends on the payment received. Should you make use of the PayFast platform on the website, the order can reach us as quick as in ten minutes. The order will then be booked and scheduled for production. We aim to complete orders within the first 24hrs after receipt online or locally.

Should you do and EFT or Direct Banking payment, it can take up to two/three days till the payment reflects on our banking statement. The order will then only be booked, and scheduled for production.

Collection/Deliveries

• We make use of a courier company that collects by 16h00 in the afternoon but we need to make bookings for collection by 12h00 that day.
• Delivery is usually next day, but should you live in the ourskirts of a large city or main Office, the delivery can take up to two/three days to be delivered. Sometimes, third party courier services are being used.

As soon as this happens our office will call to confirm that a part or a complete product is out of stock. We make sure to order two times per year, and depending on the timeframe, the order should be on our premises usually within a month or two. We update our stock according to urgency and demand, within the first six months or last six months of a year.

Our mistake?

Should we make an engraving mistake, i.e. name is misspelled then we will replace the tag at our cost and send it to you for free.

The Client’s mistake?
Should you make a spelling mistake, incorrect medical information etc. we will assist you to replace the new tag but this will be at the client’s cost. The client will have to pay for the products that’s been replaced, engraved and send by courier.

This is a reality, and happens quite often. Our office will be in contact with the owner of the ER Tag. We will need you to decide for yourself, or with the guidance of the doctor or therapist what info is essential for you’re medical condition, meds or disability in any traumatic situation. This information is crucial as it can be life saving at that moment.